Returns
RETURNS TIMEFRAME
Once your return request has been approved, you will be notified via email. You then have 30 days from the date of approval to return the goods to us. Medshop reserves the right to reject returns that are received beyond this 30 day window.
UNWANTED GOODS
A 20% administration fee may be applicable for change of mind purposes and RTS (Returned To Sender).
The administration fee is not applicable on clothing or shoe returns - if a new order for replacement sizing is being processed by the client. If the clothing or shoes are being returned without placing a new order, the standard admin fees will apply.
Postal costs are not refundable. Returned items in this category must be unused and in "as new"; and "sell-able" condition with all original packaging, tags attached, and accessories returned. Scrubs must be returned with tags attached.
Postage on the returned goods will be at buyer's expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns.
You can lodge a return request for change of mind or incorrect purchase within 30 days of the order being delivered. Any requests to return products for change of mind or incorrect purchase after 30 days will be rejected.
Once your return request has been approved, you will be notified via email. You then have 30 days from the date of approval to return the goods to us. If goods are returned to us more than 30 days from approval date, it will be rejected.
Important: Unwanted goods must be pre-approved by our Returns Department prior to returning or they may be rejected and mailed back.
Our returns team will be in contact within 1-5 business days from submitting your return request.
CLICK HERE to submit your Return Request
Our returns team will be in contact within 1-2 business days from submitting your return request.
ENGRAVED OR EMBROIDERED GOODS
Due to the customised nature of engraved or embroidered goods, we cannot accept returns on these items.
EXCHANGES
Once your return order has been approved, received and processed for a refund, a new exchange order is required to be placed via our website. Our returns team will email status updates for your return/refund progress. Clothing and shoes do not incur an administration fee for refunds.
ISSUE WITH YOUR DELIVERED ORDER?
Please contact our customer service team within 10 business days of your delivery. Email: sales@medshop.com.au Phone: 135 136
Warranty
WARRANTY PERIODS
Warranty periods as stated on our website are based on the manufacturers’ warranty periods, terms and conditions. Terms of conditions differ per product and per manufacturer. Please see the manufacturer's website, or contact our customers service team.
All warranty claims should be made through Medshop unless otherwise stated on the product warranty supplied with the product
WARRANTY REFERRALS
Certain products and manufacturers require Medshop to refer all cases of warranty claims. These referrals are designed to ensure that claims are handled efficiently and by the most experienced service professionals. All 3M Littmann warranty issues must be handled directly through the manufacturer as per 3M Littmann warranty policy. All Omron warranty issues must be handled directly through the manufacturer as per Omron warranty policy.
CLICK HERE to process 3M Littmann warranty
CLICK HERE to process Omron warranty
Should a Medshop referral not be resolved in an acceptable manner please notify us, so actions can be taken to ensure the correct levels of service are provided. Medshop prides itself on supporting customers.
